We raised a Customer Influence request to improve SSCv2

SSCv2 Needs Better Business Partner Search at Item Level

When working with SAP Sales and Service Cloud v2 (SSCv2), there is one recurring topic that comes up in almost every project. It sounds simple at first: “Can we assign different Business Partners on item level?” The answer is technically yes.But in practice, it quickly becomes clear: The standard solution is not enough for real-world scenarios. In […]

Donna and Sales and Service Cloud v2

Reasons CRM Systems Fail: How Donna + SAP Sales and Service Cloud v2 Change the Game

There is a fundamental question every SAP Sales and Service Cloud v2 project should start with: “How much time does your team spend trying to understand screens instead of working in the field?” The answer is often unclear. A pause. A short discussion. No precise number. That uncertainty is not accidental.It points directly to a

Add Custom Button In SSCv2

Unlocking Extensibility in SAP SSCv2: Powerful Custom Buttons

As businesses transition to SAP Sales & Service Cloud v2 (SSCv2), one of the most powerful – yet often overlooked – features is the ability to create Custom Buttons directly in the user interface. These buttons allow administrators to extend the standard UI with business‑specific actions without modifying the underlying codebase. In this article, we’ll walk through what

Extending-SSCv2

Side-By-Side Extension: Choose the Right Way for Sales & Service Cloud v2 (SSCv2)

Getting the extension story right is the difference between a neat prototype and a scalable, maintainable CRM solution. Before you write any line of code, invest time to clarify the requirements and pick the right Side-By-Side Extension pattern for each scenario. The right choice gives you a solid, future-proof architecture. This article not only describes

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