SAP Consultancy Blog: Insights and Innovations

Extending-SSCv2

Side-By-Side Extension: Choose the Right Way for Sales & Service Cloud v2 (SSCv2)

Getting the extension story right is the difference between a neat prototype and a scalable, maintainable CRM solution. Before you write any line of code, invest time to clarify the requirements and pick the right Side-By-Side Extension pattern for each scenario. The right choice gives you a solid, future-proof architecture. This article not only describes […]

Salesforce Agentforce vs. SAP

SAP vs. Salesforce Agentforce 3: Who’s Winning the AI-Powered Service Race?

Salesforce has once again set the tone in the CRM world with the introduction of Agentforce 3 — its boldest bet yet on AI-powered, outcome-based service delivery. But while Salesforce dominates headlines with flashy branding and billion-dollar acquisitions, SAP is responding quietly but strategically with an ecosystem that’s arguably just as powerful — if not more grounded in

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